Privacy Policy

1. Introduction

Oakura Monroeville Tree Service respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We collect information that you provide directly to us when you request services, contact us, or interact with our website. This may include:

• Personal identification information such as name, email address, phone number, and mailing address
• Property information including address, property characteristics, and details about trees or landscaping
• Payment information necessary to process transactions for our services
• Communications you send to us, including emails, phone calls, and messages through our contact forms
• Technical information such as IP address, browser type, and device information when you visit our website

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our tree care services
• To communicate with you about service requests, appointments, and estimates
• To process payments and maintain financial records
• To send you service-related information, updates, and promotional materials (with your consent)
• To respond to your inquiries and provide customer support
• To comply with legal obligations and protect our legal rights
• To improve our website functionality and user experience

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business, such as payment processors and scheduling software, under strict confidentiality agreements
• When required by law, such as in response to a subpoena or court order
• To protect our rights, property, or safety, or that of our clients or the public
• In connection with a business transfer, such as a merger or acquisition, where your information may be transferred to the new owner
• With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We regularly review and update our security practices to protect your information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records and financial information are typically retained for several years for business and legal purposes. When information is no longer needed, we securely delete or anonymize it.

7. Your Privacy Rights

You have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You can request that we delete your personal information, subject to legal and contractual obligations
• Opt-out: You can opt out of receiving promotional communications from us at any time
• Data portability: You can request a copy of your information in a structured, commonly used format

To exercise these rights, please contact us using the information provided at the end of this policy.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: